Privacy Policy

(Firetube Nordic – Nordef Company OÜ)

Nordef Company OÜ (registered in Estonia, Reg. code 17183594, address: Kiikri tn 3, 10159 Tallinn, Estonia, e-mail: info@firetubenordic.com) processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Estonian data protection laws.

1. What personal data we collect

We may collect and process the following data:

  • Full name
  • E-mail address
  • Telephone number
  • Billing and delivery address
  • Order details and transaction information
  • IP address and technical data (through website cookies)

Payment card details are not stored by the Seller and are processed securely by third-party payment providers.

2. Purpose and legal basis for processing

Personal data is processed for the following purposes:

  • Order processing and delivery
  • Customer communication and support
  • Accounting and legal compliance
  • Fraud prevention and website security
  • Improving website functionality and user experience

The legal basis for processing is:

  • Performance of a contract
  • Legal obligation
  • Legitimate interest
  • Consent (where applicable)

3. Data sharing

Personal data may be shared with:

  • Payment service providers (e.g. Stripe, PayPal)
  • Courier and logistics partners
  • Accounting service providers
  • IT and hosting service providers

All partners process data under confidentiality and data processing agreements.

We do not sell personal data.

4. Data retention

Personal data is retained only as long as necessary:

  • Accounting data: up to 7 years (as required by law)
  • Order data: as required for warranty and legal compliance
  • Marketing data: until consent is withdrawn

5. Your rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Lodge a complaint with a supervisory authority

Requests may be sent to: info@firetubenordic.com

6. Cookies

The website uses cookies to ensure proper functionality, security and analytics.

For more information, please see our Cookie Policy.

7. Data security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure or destruction.