Terms of use of the online shop

(Firetube Nordic – Nordef Company OÜ)

  1. Terms of sale
  • 1.1 The Seller sells and the Buyer buys the pellet stoves offered through the online shop.
  • 1.2 All prices in our online shop are in Euro and include VAT.
  • 1.3 The Seller reserves the right to change the prices at any time.
  1. Order and payment
  • 2.1 To place an order, you need to select a product and add it to the cart.
  • 2.2 Fill in the required information and select the appropriate delivery method.
  • 2.3 Payment is carried out securely through the payment solutions provided.
  • 2.4 The order is deemed confirmed when the payment is received in the Seller’s bank account.
  1. Delivery
  • 3.1 Products will be delivered by cargo.
  • 3.2 Product delivery is usually made within 7-10 working days after receipt of payment.
  • 3.3 The Buyer is responsible for the correctness of the delivery address.
  1. Right of withdrawal and return
  • 4.1 The consumer has the right to withdraw from the contract within 14 days after receiving the goods.
  • 4.2 The product to be returned must be unused and the original packaging must be intact.
  • 4.3 The Buyer pays the shipping costs when returning the product.
  • 4.4 To withdraw, the relevant notification must be sent to the following e-mail address info@firetubenordic.com
  • 4.5 The Seller shall refund the amount paid within 14 days of receipt of the returned product.
  1. Warranty and claims
  • 5.1 Products are subject to a statutory claims period of 2 years.
  • 5.2 Claims must be submitted in writing to the e-mail address info@firetubenordic.com.
  • 5.3 The Seller shall not be liable for any damage caused by misuse of the product.
  1. Processing of personal data
  • 6.1 The Seller processes the personal data of the Buyer only for the purpose of order fulfillment.
  • 6.2 Data will not be transferred to third parties without the consent of the recipient.
  1. Contact information

E-mail: info@firetubenordic.com

Nordef Company OÜ Reg.kood 17183594

Address: Kiikri tn 3, Harju maakond, Tallinn, 10159

Telephone: +372 5365 3428

Website: www.firetubenordic.com

Governing Law and Liability

These Terms and Conditions are governed by the laws of the Republic of Estonia and applicable European Union consumer protection regulations.

The Seller’s liability is limited to the value of the purchased product. The Seller shall not be liable for indirect, incidental, or consequential damages.

The risk of loss or damage transfers to the Buyer upon delivery.

The Seller shall not be liable for delays or failure to perform obligations due to force majeure events including but not limited to fire, flood, war, strikes, transport disruptions, or government actions.

In case of disputes, the parties shall first attempt to resolve the matter amicably. If no agreement is reached, disputes shall be resolved under Estonian law.